Frequently Asked Questions

Everything you need to know about Floyd installation and setup

Floyd iPad installed in kitchen with hardware stand

Installation Image
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Important Installation Information

Note: Floyd is an iPad app designed to be installed in the center of the kitchen near your prep table (see photo below). It's best to have the iPad in a durable and mountable iPad case. We have provided some options below that have proven successful in practice.

It is also important to put the iPad into Guided Access mode so that employees do not inadvertently, or on purpose, exit the Floyd App.

Installation Help

Hardware Options

Consider these options for mounting and installing Floyd in your store kitchens.

There are many hardware options. Here are a few suggestions:

Budget Option

Arkon Mount

Heavy Duty Tablet Holder with Clamp Mount and 12-Inch Bendable Gooseneck Arm

Heavy duty construction
Clamp mount system
12-inch bendable gooseneck
Adjustable positioning
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Best Option

CTA Digital

Wireless Charging Case and Docking Station Wall Mount – iPad 10th Generation 10.9"

Wireless charging capability
Wall mount docking station
iPad 10th Generation compatible
Professional installation

Common Questions

Get answers to frequently asked questions about Floyd

What devices are compatible with Floyd?

Floyd is designed specifically for iPad devices, with optimal performance on iPad 10th Generation 10.9" models. The app works best with newer iPad models that have sufficient processing power for AI operations.

How do I set up Guided Access mode?

To enable Guided Access: Go to Settings > Accessibility > Guided Access, then turn it on. When you want to use Floyd, triple-click the Home button (or Side button on newer iPads) to start Guided Access and select Floyd as the app to lock to.

Where should I mount Floyd in my kitchen?

Floyd is an iPad app designed to be installed in the center of the kitchen near your prep table (see photo above).

What internet connection do I need?

Floyd requires a stable internet connection for AI processing and real-time assistance. We recommend a minimum of 25 Mbps download speed for optimal performance. WiFi 6 or Ethernet connection is preferred for commercial kitchen environments.

Still have questions?

Our team is here to help you get Floyd up and running in your kitchen